Noticeboard

Our new telephone system is now installed and running smoothly. Please be aware that all calls are now recorded

From Monday the 15th June  you are required to wear a non medical face covering when attending the practice- Thank you for your co operation in this 

To allow us time for staff training so that we are up to date on important topics such as resuscitation, both surgeries will be closed this Thursday 18th June from 12 noon

If you have received a letter from the NHS re your vulnerability and feel this is incorrect please click here Coronavirus communication

If you have not received a letter and feel you should have please click here No coronavirus communication

COVID19 (coronavirus) please click here.. Latest advice

Baby immunisation clinic information click here..Baby clinic

IMPORTANT INFORMATION REGARDING YOUR REPEAT PRESCRIPTIONS - click here

Please see links below that may help you decide if you need to book an appointment

From Monday 8th June we are opening the surgery main door at Edlesborough for prescription collection and pre booked appointments only  

To book appointments and for queries we ask you to phone us.

Please do not come to the surgery unless you have medication to collect or have a pre booked appointment.

We have marked out a one way system within the practice at both sites with tape to mark 2 metres. I think we are by now all used to spacing – please please be prepared to wait outside if the maximum number of patients are in the practice

If you are unwell with a fever, cough or loss of taste/ smell please call 111- under no circumstances should you come to the practice. For the protection of staff and other patients, patients with these symptoms are being assessed at a central hub.

Thank you for helping us to keep the footfall in the surgery to a minimum so that we can offer you the best possible service whilst observing good social distancing.

 

When should I worry about my child's

Choices Health A to Z Conditions and Treatments

Hay-Fever advice leaflet

PSA testing

Complaints

Should you be concerned about any matter within the practice we ask that you discuss it with a member of staff at the time it occurs. This way, we can  try to resolve the problem immediately. Formal complaints should be made to the practice manager in writing, by telephone or in person by appointment.Constructive suggestions are welcome. You can leave these via our email, available on the Contact Details tab. There is also a complaints information leaflet available

CCG Complaints leaflet

Alternatively, you could contact the PALS information as below. 

Patient Advice And Liaison Service

PALS provides free, informal, confidential help and advice for patients, carers and their families. We can provide information about local primary healthcare services. We aim to sort out problems quickly on your behalf. We use your feedback to improve the quality of our services.

PALS may be able to help if your query relates to primary care services such as; GPs, dentists, opticians or pharmacies.

Telephone number: 0800 328 5640
Email: mailto:feedback.aylesburyvaleccg@nhs.net

 

 



 
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