This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

If you have received a letter from the NHS re your vulnerability and feel this is incorrect please click here Coronavirus communication

If you have not received a letter and feel you should have please click here No coronavirus communication

COVID19 (coronavirus) please click here.. Latest advice

Baby immunisation clinic information click here..Baby clinic

IMPORTANT INFORMATION REGARDING YOUR REPEAT PRESCRIPTIONS - click here

Please see links below that may help you decide if you need to book an appointment

To update you (16th March 2020)-we are offering  telephone consultations  in preference to face to face appointments. We are also developing the ability to do video consultations. Our receptionists will be asking about cough or fever. If you feel you need to be assessed face to face a clinician will speak to you before making the appointment. These measures are for the protection of our patients and staff. We are continuing routine bloods tests for medication monitoring for now but will keep this under review. Thank you for your understanding - our staff are working hard to adapt our service to meet our patient’s needs during the current dynamic situation. We wanted to let all our patients know that as from this morning- the 11th March we will be calling all patients who request a same day appointment. This is to reduce the risk of exposure to Coronavirus to our patients and staff. We are also moving to telephone consultations where at all possible for routine appointments. Messages will be going out to all patients with a booked appointment to offer to convert this to a phone consultation. Please note that due to the way the system is currently configured you will still get a reminder text. We will try to change this moving forward.
Please do not ‘walk in’ requesting an appointment and make sure only well people collect regular medications. Thank you for helping us maintain the best service we can under the current circumstances.

When should I worry about my child's

Choices Health A to Z Conditions and Treatments

Hay-Fever advice leaflet

PSA testing

Practice Information

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.  Further information is at  https://www.nhs.uk/using-the-nhs/about-the-nhs/sharing-your-health-records/

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

GP Contract

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice. Our accountant has given us the following information;

The average pay for GPs working in the Edlesborough and Pitstone surgeries in the last financial year was £22.77 per hour before tax and National Insurance.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website