Total Triage

Total Triage

Quote / Testimonial:
Total Triage is coming in the July-2024 timeframe.

This page will be updated as resources become available to help our patients understand what is changing and how it impacts them. Our Total Triage solution is being delivered by accurx.

When Total Triage is deployed the following eMail addresses will be retired and unavailable for patient requests (they will automatically reply that the mailbox is NOT monitored and requests will be ignored – all requests going forward must be via Total Triage): [email protected] & [email protected]

Appointments cannot be booked by telephoning or attending the surgery they will be determined by clinical need after review of the Total Triage request, no exceptions – this ensures fairness to all our patients. It will no longer be possible to book appointments via the NHS APP directly.

An introduction to Total Triage: assets.practice365.co.uk/wp-content/uploads/sites/615/2020/05/Total-triage-patient-facing-animation.mp4

Poster: https://assets.practice365.co.uk/wp-content/uploads/sites/615/2020/05/Contacting-Your-GP-POSTER-A5.pdf

Edlesborough Surgery Patient Frequently Asked Questions (FAQ): coming soon

FAQ Patient Support: A better way to contact your GP (accurx): https://support.accurx.com/en/articles/8608032-patient-support-a-better-way-to-contact-your-gp

Total Triage Request: https://florey.accurx.com/p/K82079
Total Triage Journey