Practice Policies & Patient Information
Complaints
Should you be concerned about any matter within the practice we ask that you discuss it with a member of staff at the time it occurs. This way, we can try to resolve the problem immediately. Formal complaints should be made to the Business Manager . We use complaints to effect change and learn, completing our complaints for helps us to do this effectively. Fill this form
Constructive suggestions are welcome. You can leave these via our email, available on the feedback Page. There is also a complaints information leaflet available.
Alternatively, you could contact the PALS information as below.
Patient Advice And Liaison Service
PALS provides free, informal, confidential help and advice for patients, carers and their families. We can provide information about local primary healthcare services. We aim to sort out problems quickly on your behalf. We use your feedback to improve the quality of our services.
PALS may be able to help if your query relates to primary care services such as; GPs, dentists, opticians or pharmacies.
Telephone number: 0800 328 5640
Email: mailto:[email protected]
GP Net Earnings
“All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in EDLESBOROUGH & PITSTONE SURGERIES in the 2022/23 financial year was £81,996 (before tax and National Insurance). This is for 2 full time GPs and 2 part time GPs who worked in the practice for more than 6 months.”
Privacy Policy (Confidentiality, Records, Information Sharing, Care Record)
Our Privacy Policy details how your information is managed and the organisations we share it with as part of your care / services.
Training Practice
The practice is approved for training of general practitioners. Fully qualified doctors spend up to a year with us to complete their training. By the time they come to us they have already spent several years in hospital medicine.
In our practice, we accommodate the following levels of Doctors in Training:
- F2: Fully qualified doctor with at least one year experience of working in hospital.
- ST1: Fully qualified doctor in their first year of GP training.
- ST3: Fully qualified doctor in their final year of GP training.
Occasionally you may be asked if you are willing to have your consultation videotaped. This is used to help doctors to assess and improve their consultation skills and their ability to talk to patients. No intimate examinations will be recorded and the camera will be turned off immediately if you are unhappy at any stage.
If you agree to the recording of your consultation you will be asked to sign a consent form before and after you have seen the doctor. The videotape is subject to the same degree of confidentiality as patient records. The tape will be used for teaching consultation techniques and for examining training doctors in communications skills.
If the tape is to be viewed by other doctors outside the practice the viewers will be asked to give a written undertaking to maintain confidentiality.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.