Practice Policies & Patient Information
Complaints
Should you be concerned about any matter within the practice we ask that you discuss it with a member of staff at the time it occurs. This way, we can try to resolve the problem immediately. Formal complaints should be made for the attention of the Business Manager . Our Complaints Procedure explains its limitations & timelines. We use complaints to effect change and learn, completing our complaints for helps us to do this effectively. Fill this form
Constructive suggestions are welcome. You can leave these via our email, available on the feedback Page. There is also a complaints information leaflet available.
Alternatively, you could contact the PALS information as below.
Patient Advice And Liaison Service
PALS provides free, informal, confidential help and advice for patients, carers and their families. We can provide information about local primary healthcare services. We aim to sort out problems quickly on your behalf. We use your feedback to improve the quality of our services.
PALS may be able to help if your query relates to primary care services such as; GPs, dentists, opticians or pharmacies.
Telephone number: 0800 328 5640
Email: mailto:feedback.aylesburyvaleccg@nhs.net
GP Net Earnings
“All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Edlesborough and Pitstone Surgeries in the 2023/24 financial year was £99,601 before tax and National Insurance. This is for 2 full time GPs and 3 part time GPs who worked in the practice for more than 6 months.”
Privacy Policy (Confidentiality, Records, Information Sharing, Care Record)
Our Privacy Policy details how your information is managed and the organisations we share it with as part of your care / services.
Training Practice
The practice is approved for training of general practitioners. Fully qualified doctors spend up to a year with us to complete their training. By the time they come to us they have already spent several years in hospital medicine.
In our practice, we accommodate the following levels of Doctors in Training:
- F2: Fully qualified doctor with at least one year experience of working in hospital.
- ST1: Fully qualified doctor in their first year of GP training.
- ST3: Fully qualified doctor in their final year of GP training.
Occasionally you may be asked if you are willing to have your consultation videotaped. This is used to help doctors to assess and improve their consultation skills and their ability to talk to patients. No intimate examinations will be recorded and the camera will be turned off immediately if you are unhappy at any stage.
If you agree to the recording of your consultation you will be asked to sign a consent form before and after you have seen the doctor. The videotape is subject to the same degree of confidentiality as patient records. The tape will be used for teaching consultation techniques and for examining training doctors in communications skills.
If the tape is to be viewed by other doctors outside the practice the viewers will be asked to give a written undertaking to maintain confidentiality.
Violence Policy
NHS Buckinghamshire, Oxfordshire and Berkshire West (BOB) our North Buckinghamshire Primary Care Network (PCN) & Edlesborough Surgery are committed to providing a safe and secure environment for both staff and patients.
Our Staff work here to care for others – being victims of violence or abuse is not part of their job.
Our organisations fully supports the NHS Zero Tolerance Campaign and any form of violence or abuse will not be tolerated.
The following behaviour is unacceptable and any person within our premises carrying out such acts could be subject to exclusion and criminal prosecution (not an exhaustive list):
- Excessive noise such as loud or intrusive conversation or shouting
- Threatening or abusive language involving swearing or offensive remarks
- Racial or sexual comments
- Abuse of alcohol or drugs
- Drug dealing
- Wilful property damage
- Theft
- Threats of violence
- Actual violence or assault
- Demanding to see a particular GP for an on-the-day (acute) appointment
- Demanding to see a GP where another clinician has been assigned for an on-the-day (acute) appointment
- Demanding an appointment without completing a Medical Total Triage request
