Patient Participation Group

Dear Patient,

We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received.

We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.


We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance


Please click the link below for the most recent PPG meeting minutes

PPG Minutes

APRIL 2022

Edlesborough & Pitstone Village Surgeries

Minutes of the Patient Participation Group meeting held at Pitstone Surgery on 27th April 2022 at 6.00pm.

Present:                                                               Dr. Mitchell

                                                                                Mrs Carol Mercer

                                                                                SD

                                                                                AJ

                                                                                PD

                                                                                CB

Apologies were received from:                  Dr. White

                                                                                MC

                                                                                SP

                                                                                ES

                                                                                BC

  1. The new members of the Committee were welcomed and introduced by Mrs Carol Mercer.
  • CB agreed to assist with the recording of the Minutes of the Committee.
  • Carol Mercer gave a short report on the Poplar Grove Patient Participation Group.
  • The new system for prescription ordering, together with the introduction of a Vending Machine for collection of prescriptions was explained. It is understood that the vending machine at Edlesborough, would be installed during the next week, and assistance would be provided at the vending point. The collection facility within the building would remain for those unable to use the new technology.
  • The telephone system within the Practice is in the process of being changed and the recorded introduction updated, which saves time of calls, and provides speedier connections to Receptionists.
  • Questions regarding the appointment system and issues were discussed, and Dr Mitchell answered the various matters and questions brought from the Committee members.
  • Dr Mitchell referred to new targets for online booking of appointments, and the Practice plans for appointments for blood testing.  A number of related issues were questioned and discussed which Dr Mitchell explained.

Please complete the form to sign up.

PPG Sign Up

  • The information below will help to make sure that we receive feedback from a representative sample of the patients registered at this practice.